Currently we offer flat rate shipping on all order for $10 to all states except the NT. Sorry, but we do not accept international orders.
We pack all orders on Tuesday and Thursday, for dispatch Wednesday and Friday. This is to ensure your beers gets to you as quickly as possible, and remains as fresh as possible! If your order status hasn't changed for a couple of days, this is why. Sorry, we also do not ship on public holidays.
COLLECTING FROM OUR TAPROOM
If you're collecting from our taproom, your order must be picked up within 10 days of the order being placed. We won't send confirmation that your order is ready for collection, but please allow 24 hours before popping in.
Beer must be signed for by a person over 18 years at the time of delivery. If the courier service try to make a delivery and the location is unattended, the package will need to be picked up from a depot. Please use a physical address and not a PO box address, as Sendle are unable to deliver to a PO Box.
All orders are shipped through AusPost or Sendle. You can track your order via the tracking number you received via email once the order is fulfilled.
Shipping times vary depending on your location, but if you haven't received your order within 10 business days, please let us know via email to email@example.com
We only ship to QLD, NSW, VIC, SA, TAS, WA and the ACT. Sorry, but we do not accept international orders.
If the delivery address is entered incorrectly, it is the responsibility of the receiver to organise the address change directly with the courier. A change of address fee might be charged by the courier service to the receiver.
REFUNDS, RETURNS AND EXCHANGES
Unfortunately we cannot accept returns on beer as drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. We do however accept returns on merch if you have purchased an incorrect size up to 14 days after delivery, and only if the item is unused and in its original condition. Return postage for the exchange will be at the buyer's cost.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.